Return Policy

Options Megastore Warranty, Return, Repair & Replacement Policy

At Options Megastore, we are committed to providing high-quality laptops, desktop systems, and computing accessories. All order fulfillment, hardware testing, and customer support are handled directly by our team in Lebanon to guarantee a secure consumer experience.

1. Standard 7-Day Return Window (Change of Mind & Unopened Items)

We want you to be completely satisfied with your purchase. Customers have an official window of 7 days from the date of delivery to return any item if they change their mind or wish to cancel their purchase.

Condition Requirement: To be eligible for a return under this standard window, items must be completely unopened, unused, unaltered, and kept in their original factory-sealed retail packaging with all serial number stickers intact.

Restocking Fees: Options Megastore does not charge any restocking, handling, or diagnostic fees for items returned within this window.

2. Return Eligibility & Product Exceptions

To maintain the integrity and security of our high-performance computing hardware and custom configurations, returns and exchanges are subject to the following rules:

• Unopened Inventory Only: Due to the highly specialized nature of computer electronics, we cannot accept standard returns on products that have been unsealed, opened, or initialized, as they can no longer be legally resold as brand-new inventory.
• Fulfillment Accuracy: If Options Megastore accidentally fulfills an incorrect item or incorrect configuration, we will exchange the product with the correct item completely at our expense.
• Customized or Modified Products: Any desktop or laptop systems custom-built, altered, upgraded, or personalized at the customer's request are considered final custom builds and are excluded from standard return windows.
• Software & Digital Activations: Digital products, software licenses, or laptops where the operating system has already been booted, configured, or activated cannot be returned once initialized.
• Exclusions for Physical Damage: Products showing external physical drop damage, liquid exposure, or unauthorized opening are completely excluded from return eligibility.
• Compatibility: Customers are responsible for verifying hardware compatibility with external devices or third-party software prior to purchase.

3. How Returns and Refunds Are Processed

To initiate a return within your 7-day window, please contact our support team. Once your returned item is received at our facility and inspected by our team to verify it is unopened and in its original condition, we will notify you of the approval or rejection of your claim.

Refund Timeline: Approved refunds will be processed promptly and issued back via the original method of payment (or via cash/bank transfer for Cash on Delivery orders) within 5 to 7 business days of inspection approval.

4. Defective Items (Dead on Arrival) & Store Warranty

Dead on Arrival (DOA): If a product arrives with a mechanical hardware malfunction or manufacturing defect, it qualifies for a priority product exchange, repair, or replacement. Customers must formally report any manufacturing defects within 48 hours of order delivery to qualify for rapid processing. Valid proof of the defect (such as a description, photo, or short video) must be supplied.

Long-Term Claims: Beyond the initial delivery inspection window, all laptops and computing hardware are backed by a comprehensive store and manufacturer warranty ranging from 1 to 3 years. Verified factory defects during this warranty period will be resolved strictly via official repair or replacement protocols.

5. Shipping Costs for Returns

Return Shipping Costs: Customers are not responsible for the initial cost of returning an item or a defective product to Options Megastore. You may return the item via our designated courier service at no cost to you, or drop it off directly at our physical store.

Exchange Shipping: The repaired, replacement, or exchanged item will be shipped back to the customer at no additional charge.

6. How to Initiate a Return or Claim

To submit a return within your 7-day window, report a hardware defect, or file a warranty claim, please contact our team directly through our channels below:

Email: contact@optionsmegastore.com

Phone: +961 70 800 556

Physical Address: Options Megastore, Riad el Solh street, Bakri Building Ground Floor, Tripoli 1300, Lebanon